Contact
Talk to a human.
SureJSON is run by one person, not a support queue. Write in plain language and you will get a plain answer — usually within one business day.
One address for everything
Use it for support, billing and refunds, security reports, invoices for accounting, data deletion requests, or asking whether SureJSON would work for your particular mess before you spend anything.
Things worth including
- What you were trying to clean, and what came back instead.
- Whether it happened in the workspace or through the API.
- Roughly when it happened — it helps us find the request.
- Never send passwords. Never send your full access key; the last four characters are enough.
Reporting a security problem
Send it to the same address with “security” in the subject line. Please give us a reasonable chance to fix an issue before publishing it. We will not take legal action against anyone who reports a genuine vulnerability in good faith and does not access other people's data.
Refunds
Email within 14 days of a purchase and unused capacity is refunded in full. The terms page sets out the detail.